ISO/IEC 20000-1:2018 Awareness Training

ISO 20000 awareness training e-learning course gives you basic knowledge of ISO 20000-1:2018 standard, its requirements, documentation structure and steps for ISO 20000 certification for ITSMS, and much more.

DESCRIPTION

This ISO 20000 Awareness Training – online course is specifically designed for those who want to get basic knowledge of IT services management system, ISO/IEC 20000-1:2018 standard and its requirements. This standard can be applied to IT services provider organizations of all sizes in the public, private and not-for-profit sectors; therefore, an online ISO 20000 awareness training course can be useful for all people working in any organization where IT services is a matter of concern.   The course includes a detailed overview of all the elements and requirements of ISO/IEC 20000-1:2018, list of documented information, steps for ISO 20001-1:2018 certification, etc.

TOPICS COVERED UNDER ISO 20000 AWARENESS TRAINING FOR ITSMS

The ITSMS awareness training – online course based on ISO/IEC 20000-1:2018 comprises the following four sections:

1. Lectures
   The lectures are given in the following sessions in the form of presentations with explanatory audio to understand the subject in this ISO 20000 awareness training course.
   • Session – 1: Overview of ISO/IEC 20000-1:2018 based information service management system
   • Session – 2: ISO/IEC 20000-1:2018 Requirements
   • Session – 3: ISO/IEC 20000-1:2018 Documented Information
   • Session – 4: Steps for ISO/IEC 20000-1:2018 Certification
2. Handouts
   For all the above-listed sessions, handouts in more than 50 pages are given in .pdf format. The participant of this ISO 20000 awareness training course can save the handouts in their computer and print it or read it offline to get detailed knowledge on the subject.
3. Videos
   This part of the training provides online ISO 20000 training video tutorials on all-important sessions of this course; delivered by experienced tutors.
4. Exams
   In this course, a total of four session exams and one final exam are given. After passing all the exams, the participants can download and print their Information Security Management System awareness training certificate.

COURSE OBJECTIVES

After completion of this IT services management system – ISO 20000 awareness training online course, you will be able to:

• Get an overview of ISO/IEC 20000-1:2018
• Know all the clause-wise requirements of ISO/IEC 20000-1:2018 standard.
• Know what kind of documentation is needed for the implementation of IT service management system and ISO 20000 certification.
• Familiarize yourself with steps for ISO 20000 certification with this ISO 20000 awareness online course.

WHO SHOULD ATTEND THIS COURSE?

This ISO 20000 awareness training – online course is developed for working professionals, college students, and other individuals for enhancing their knowledge and job profile. Our e-learning courses help them to succeed in today’s competitive environment, to renew licenses, and to update, strengthen and add quality to their existing knowledge and skills.

This ISO 20000 awareness training online course is useful for all organizations having a risk of information security, their employees, and managers. If you are a working professional or an information service management system consultant, an entrepreneur, or an individual looking for certified ISO 20000 awareness training, Enrol Now!

STUDY MATERIALS

This e-Learning course is provided with study materials and you can read it after your log in or download (PDF format). Use the study materials to reinforce key points and to keep a reminder of what you already learned as well as you can save it in your computer for future reference. The access of this study material is removed after exam is cleared and on line certificate is prepared for the student.

EXAMINATION AND COURSE CERTIFICATE

This training program includes the Course Certificate that is issued upon course completion and passing the session exam as well as final exam given in the course with minimum 60% marks. The option to reappear in the exam is also given to student to get this course certificate

END OF COURSE INSTRUCTION

After completing the session and passing each session examination the student can appear for final exam. Once the final exam is cleared then it is considered a end of course. The training certificate is ready on our LMS and student can print it or save the training certificate. It is also available for verification by entering the name and certificate number.